IT Consultant with over 18 years of technical experience and 12+ years of IT management, project management experience. I’ve built and maintained strong teams that have maintained high CSAT scores as a result of a very customer service oriented approach. I have lead and been a key player in many successful company wide projects including a Windows 7 migration, many system implementation projects, and development projects in fast paced environments with optimal results. I am an ITIL Expert and have successfully implemented Incident Management, Problem Management, Service Level Management, Change Management, Service Asset and Configuration management,and assisted in Service catalogue management, and Continual Service Improvement. Expert in Windows and Mac Operating Systems, with familiarity in UNIX and Linux Operating Systems. Highly proficient in utilizing all Microsoft Office Suites as well as Microsoft Project, Microsoft Visio, KACE. HDI Support Center Manager Certified, Certified ITIL Expert , Professional Scrum Master 1, PMI Risk Management Professional and a certified Project Management Professional. I also have an MBA in IT Management.